Glossary of terms

TermDescription
AccountCorporate account, used for example for settling a bill
AllocationProcess by which a specific named room is linked to a room type in a booking
APIApplication Programming Interface, a computer-to-computer software interface
ArrivalsGuests due to check-in today
AvailabilityRefers to whether rooms are free to be booked or are already booked
BookingBooking of a hotel room or rooms (from the perspective of the booker)
C&BConference & Banqueting
Check-inEvent which marks the start of a guest's reserved room-stay; the implication is that the guest is physically on site and will start occupying the booked room
Check-outEvent which marks the end of a guest's reserved room-stay; the implication is that the guest is physically departing and will no longer be able to use the booked room
CIMCentral Invoicing Module, a Rezlynx product module
CNBConference & Banqueting, a Rezlynx product module
DeparturesGuests which are checking-out today
ePOSElectronic Point Of Sale, or simply Point Of Sale, a computer system that manages retail transactions with a guest
EventA saleable event such as a conference or wedding
F&BFood & Beverage
FolioGuest bill
FunctionOne part of a multi-part event
GDPRGeneral Data Protection Regulation (EU regulation)
GDSGlobal Distribution System, a global system which interconnects travel agents with hotels, airlines, etc.
HSIAHigh Speed Internet Access (guest broadband Internet access)
HTNGHotel Technology Next Generation, a standards-setting trade association (www.htng.org)
LedgerA financial record of sales, whose paid and what is owed
NRANon-Resident Account
OTAOpen Travel Alliance, a standards-setting trade association (http://opentravel.org)
PABXPrivate Automatic Branch eXchange (a company or hotel telephone exchange)
PeriodFinancial period
PMSProperty Management System (such as Rezlynx), a system that manages hotel operations
POSPoint Of Sale, a computer system that manages retail transactions with a guest
ProductIn the context of Rezlynx, a product is a non-accommodation product or package, e.g. a champagne bucket or dinner
ProfileGuest record which applies across reservations, containing address details, preferences, etc.
PropertyGeneral term used for the hotel, resort, apartments or similar entity
ReservationBooking of a hotel room or rooms (from the perspective of the hotel)
ResidentGuest currently checked in to a room
Room statusOccupancy status of a room, e.g. vacant or occupied; and/or housekeeping status of a room, e.g. dirty
SaaSSoftware-as-a-Service, a subscription-based software service
SOAPSimple Object Access Protocol, a web services messaging protocol
UpsellProduct which can be added to an existing booking to increase the sales value
WSDLWeb Services Description Language, a formal machine-readable description of a web service
Z-readEnd-of-day or cashing-up process, normally run daily on the tills at the end of every trading day