Term | Description |
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Account | Corporate account, used for example for settling a bill |
Allocation | Process by which a specific named room is linked to a room type in a booking |
API | Application Programming Interface, a computer-to-computer software interface |
Arrivals | Guests due to check-in today |
Availability | Refers to whether rooms are free to be booked or are already booked |
Booking | Booking of a hotel room or rooms (from the perspective of the booker) |
C&B | Conference & Banqueting |
Check-in | Event which marks the start of a guest's reserved room-stay; the implication is that the guest is physically on site and will start occupying the booked room |
Check-out | Event which marks the end of a guest's reserved room-stay; the implication is that the guest is physically departing and will no longer be able to use the booked room |
CIM | Central Invoicing Module, a Rezlynx product module |
CNB | Conference & Banqueting, a Rezlynx product module |
Departures | Guests which are checking-out today |
ePOS | Electronic Point Of Sale, or simply Point Of Sale, a computer system that manages retail transactions with a guest |
Event | A saleable event such as a conference or wedding |
F&B | Food & Beverage |
Folio | Guest bill |
Function | One part of a multi-part event |
GDPR | General Data Protection Regulation (EU regulation) |
GDS | Global Distribution System, a global system which interconnects travel agents with hotels, airlines, etc. |
HSIA | High Speed Internet Access (guest broadband Internet access) |
HTNG | Hotel Technology Next Generation, a standards-setting trade association (www.htng.org) |
Ledger | A financial record of sales, whose paid and what is owed |
NRA | Non-Resident Account |
OTA | Open Travel Alliance, a standards-setting trade association (http://opentravel.org) |
PABX | Private Automatic Branch eXchange (a company or hotel telephone exchange) |
Period | Financial period |
PMS | Property Management System (such as Rezlynx), a system that manages hotel operations |
POS | Point Of Sale, a computer system that manages retail transactions with a guest |
Product | In the context of Rezlynx, a product is a non-accommodation product or package, e.g. a champagne bucket or dinner |
Profile | Guest record which applies across reservations, containing address details, preferences, etc. |
Property | General term used for the hotel, resort, apartments or similar entity |
Reservation | Booking of a hotel room or rooms (from the perspective of the hotel) |
Resident | Guest currently checked in to a room |
Room status | Occupancy status of a room, e.g. vacant or occupied; and/or housekeeping status of a room, e.g. dirty |
SaaS | Software-as-a-Service, a subscription-based software service |
SOAP | Simple Object Access Protocol, a web services messaging protocol |
Upsell | Product which can be added to an existing booking to increase the sales value |
WSDL | Web Services Description Language, a formal machine-readable description of a web service |
Z-read | End-of-day or cashing-up process, normally run daily on the tills at the end of every trading day |